Outstanding claims register
Every unpaid claim and receivable in one list, with patient reference, bill amount, amount received and balance.
Billing & Compliance
Hospital debtor management software for claims and receivables
See every outstanding claim and receivable by panel — ECHS, CGHS, TPA and corporate — with ageing buckets, follow-up tasks and a clear view of the cash your hospital is still waiting for.
- ECHS, CGHS, TPA, corporate
- Panel-wise
- buckets for every receivable
- Ageing
- tasks on each outstanding claim
- Follow-up
| Panel | 0–30 days | 31–90 days | 90+ days |
|---|---|---|---|
| ECHS | 42.5 | 18.2 | 9.8 |
| CGHS | 27.1 | 11.6 | 4.3 |
| TPA | 35.9 | 8.4 | 2.1 |
| Corporate | 12.7 | 5.0 | 6.6 |
Why hospital receivables are hard to control
A large share of a hospital’s revenue is not collected at the billing counter. It sits with ECHS, CGHS, TPAs, insurers and corporate clients, each with its own submission process, query cycle and payment timeline. Finance teams usually track these receivables in separate spreadsheets per panel, so the CFO sees totals only at month-end, and nobody can say quickly which claims are old, which are stuck in queries and who is following them up.
COPPERJAM Debtor Management brings every outstanding claim into one system. Receivables are organised by panel and by ageing bucket, each claim carries its status and follow-up history, and dashboards show where money is stuck. Billing and finance teams work from the same list, so follow-ups happen on time and management gets a reliable picture of expected cash flow.
Everything your receivables team needs
Panel-wise view
Separate views for ECHS, CGHS, TPA, insurance and corporate debtors, and a consolidated view across all of them.
Ageing buckets
Receivables grouped by age so old dues are visible first and never slip out of sight.
Claim status tracking
Record where each claim stands — submitted, under query, approved, partly paid or settled.
Follow-up tasks & reminders
Assign follow-ups to team members with due dates, and keep a history of every call, email and portal check.
Deduction and short-payment tracking
Capture the difference between billed and received amounts so deductions can be reviewed and disputed where needed.
Cash flow dashboards
Management sees total outstanding, ageing and expected collections by panel in real time.
Team accountability
See who owns which debtors and how their follow-ups are progressing.
HIS and billing automation integration
Bill data comes from your HIS, and portal status can be fed in from the portal status sync in Billing Desk Automation.
Reports & exports
Export panel-wise and ageing reports for finance reviews and reconciliation.
How receivables are managed
- 1
Bills flow in
Final bills for panel and credit patients are pulled from the HIS into the debtor register.
- 2
Organise by panel & age
Each receivable is classified by panel and placed in an ageing bucket automatically.
- 3
Follow up and update
The team works assigned follow-ups, records responses and updates claim status and payments.
- 4
Review cash flow
Finance and management review dashboards to focus effort on the oldest and largest outstanding amounts.
What changes for your team
One version of the truth
Billing, finance and management look at the same outstanding list instead of separate spreadsheets.
Old dues surface early
Ageing buckets make it obvious which claims need escalation before they become hard to recover.
Disciplined follow-up
Every claim has an owner, a next action and a recorded history.
Better cash flow visibility
Leadership can see what is expected from each panel and plan accordingly.
Works with
- Your HIS
- Billing Desk Automation
- Billing KYC module
- Business dashboard
- Excel exports
Frequently asked questions
What is hospital debtor management software?
It is a system that tracks money owed to a hospital by panels, TPAs, insurers and corporate clients. It lists each outstanding claim, groups receivables by ageing, manages follow-ups and reports on expected cash flow.
Which debtors can it track?
Government panels such as ECHS and CGHS, TPAs and insurers, and corporate clients — each in its own view, with a consolidated view across all of them.
What are ageing buckets?
Ageing buckets group receivables by how long they have been outstanding — for example 0–30, 31–90 and over 90 days. The buckets can be configured to match your finance team’s reporting.
Can it track deductions and short payments?
Yes. The difference between the billed and received amount is recorded for each claim so deductions can be reviewed, analysed and disputed where appropriate.
Does it connect with Billing Desk Automation?
Yes. Portal data synced by Billing Desk Automation can update claim status in the debtor register, reducing manual status checks.
Who uses the system?
Billing executives and TPA/panel desk staff for follow-ups, finance teams for reconciliation, and hospital management for cash flow dashboards.
Related solutions
Billing Desk Automation
Automation agents for panel portal work, with your approval and a full audit log.
Learn moreBilling KYC
Document collection and verification per admission, ready for claims.
Learn moreBusiness Dashboard
Live KPIs for management and a board for procurement workflows.
Learn moreSee it working with your own data
Book a 30-minute demo. We will map the product to your workflow and show you what goes live in the first month.