Emergency admission intimation
Prepares the intimation as soon as an eligible emergency admission is registered in the HIS, so it can be submitted within your panel’s timelines.
Billing & Compliance
Billing desk automation for ECHS, CGHS and TPA claims
Software agents that take repetitive portal work off your billing desk — intimations, bill and document uploads, status checks, TAT tracking and MIS — prepared from your HIS and submitted under your team’s own login, with the approval rules you set.
Independent software by COPPERJAM. Not affiliated with or endorsed by ECHS, CGHS or the Government of India.
- automation agents
- 12+
- panel workflows
- ECHS · CGHS · TPA
- your approval, full audit log
- Your login
Why panel billing eats up your billing desk
Every ECHS, CGHS and TPA patient creates a trail of portal work: admission intimations, referral updates, enhancement requests, Appendix A documents, final and package bill submissions, and then weeks of query follow-up. In most hospitals this is done by hand — a billing executive copies data from the HIS, logs into each portal, uploads documents one case at a time and tracks status in an Excel sheet. It is slow, error-prone, and it gets worse on the days admissions peak.
COPPERJAM Billing Desk Automation takes the data your HIS already holds and prepares this work automatically. Your billing team reviews and approves; the automation agents then carry out the submission steps under the hospital’s own portal login, bring status back into one dashboard, and flag where queries, deductions and arbitration cases are coming from. The team moves from data entry to decisions.
Nothing is submitted in anyone else’s name. The hospital remains the submitter, your staff stay in control of what goes out, and every action is written to an audit log the billing head can check at any time.
| Task | Panel | Cases | Status |
|---|---|---|---|
| Final bill upload | ECHS | 18 | Approved · submitted |
| Emergency intimation | CGHS | 4 | Submitted |
| Enhancement & Appendix A | ECHS | 6 | 2 awaiting approval |
| Portal status sync | ECHS | — | Dashboard updated |
| Referral intimation | CGHS | 3 | 1 needs review |
Automation agents for the tasks your desk repeats every day
Referral admission intimation
Picks up referral-based admissions and prepares the portal notifications and updates, so referred cases are not missed.
Final bill upload
Assembles final bill data and documents from your HIS and uploads them in batches after approval — for ECHS and CGHS workflows.
Package bill upload
Prepares package-based final bills with the correct calculations, reducing errors in package billing.
Enhancement & Appendix A
Handles enhancement requests and Appendix A document uploads for long-stay cases, with each case tracked to completion.
Pre-authorisation tracking
Tracks pre-auth and enhancement requests case by case, so pending approvals are visible to the desk.
Portal status sync
Brings claim and query status from the portals into one hospital dashboard — no more logging in to check each case.
Query TAT & QC tracking
Measures turnaround time on queries and runs quality checks on submissions, so ageing queries surface early.
Arbitration analysis
Groups arbitration cases by type and pattern and flags anomalies for the billing head.
Deduction pattern analysis
Finds recurring deduction reasons across claims so you can fix documentation and billing at the source.
Multi-panel MIS reports
Produces consolidated MIS across panels for daily and monthly management review.
TB case reporting
Takes over repetitive tuberculosis case tracking and reporting from your team.
Your login, your approval
Agents work under the hospital’s own credentials, stored on your infrastructure. Approval rules decide what needs a human sign-off before submission.
Full audit log
Every preparation, approval and submission is logged with time, user and outcome — ready for internal audit.
How it works with your billing team
- 1
Connect to your HIS
We map admission, bill and document data from your HIS so the agents use the same records your billing team already works with.
- 2
Set approval rules
Choose which tasks need sign-off, who approves them, and the schedules and panels each agent works on.
- 3
Prepare, approve, submit
Agents prepare each case, your team approves, and the submission runs under the hospital’s login — with CAPTCHA or OTP steps completed by staff where a portal requires them.
- 4
Review exceptions & analyse
Your team handles only flagged cases, while TAT, deduction, arbitration and MIS reports show where the process needs fixing.
What changes for your team
Less manual portal entry
Bill uploads, intimations and status checks stop depending on someone re-typing HIS data into a portal, case by case.
Fewer missed intimations
Intimations are prepared from the admission itself, not from someone remembering to start them on a night shift.
Control stays with your team
Approval rules, the hospital’s own login and a complete audit log keep your billing head in charge of every submission.
Root-cause insight on deductions
Deduction and arbitration analysis shows which patterns cost you money, so you can correct documentation and billing practices.
Works with
- Your HIS
- ECHS workflows
- CGHS workflows
- TPA desks
- Billing KYC module
- Geo-Tag Notification App
- Debtor management
- Excel / MIS exports
Frequently asked questions
What is billing desk automation?
It is software that takes over repetitive work at a hospital billing desk — preparing intimations, uploading bills and documents, checking claim status, tracking query TAT and producing MIS — using data already in your HIS, with your staff approving what is submitted.
Is COPPERJAM affiliated with ECHS or CGHS?
No. COPPERJAM is an independent software company. Billing Desk Automation supports the workflows hospitals follow for ECHS, CGHS and TPA panels; it is not affiliated with or endorsed by ECHS, CGHS or any government body.
Whose login do the agents use?
The hospital’s own portal credentials, stored on the hospital’s infrastructure. Submissions are made by the hospital, exactly as they would be if a staff member did them by hand.
What about CAPTCHA and OTP steps?
Where a portal requires a CAPTCHA or OTP, a staff member completes that step. The agents handle the preparation and data entry around it; they are not designed to get around portal security.
Does it replace our billing staff?
No. It removes repetitive data entry so experienced staff can spend their time on approvals, queries and exceptions — the work that needs judgement.
What happens if a submission fails?
Each run is logged with its outcome. Failed or incomplete cases are flagged for review and can be retried, so nothing silently drops out of the queue.
How long does it take to go live?
It depends on your HIS integration and which tasks you start with. Most hospitals begin with the highest-volume work — intimations and final bill uploads — and add analysis and MIS after that.
Related guides
How to Reduce ECHS Claim Query TAT in Your Hospital
Why ECHS claims get stuck in queries, how to measure query turnaround time, and the process and automation steps that shorten it.
Automating CGHS Emergency Admission Intimation
What CGHS emergency and referral intimation requires, where hospitals miss deadlines, and how automation gets intimations out on time, every time.
Related solutions
See it working with your own data
Book a 30-minute demo. We will map the product to your workflow and show you what goes live in the first month.